At K.SILVER , we are dedicated to ensuring customer satisfaction while maintaining fair and transparent policies. Please review our return and refund policy below:
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Eligibility for Returns:
- Returns are accepted only for items that arrive damaged.
- Customers must report the damage within 3 days of receiving the product.
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Return Process:
- Customers are required to provide clear pictures of the damaged product upon receipt and send them to us for review.
- Returns will only be accepted after confirmation from our team.
- Once approved, the customer is responsible for arranging and covering the cost of return shipping.
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Restocking Fee:
- A 30% restocking fee will be applied to all eligible returns.
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Non-Refundable Products:
- All products are non-refundable unless they are damaged upon arrival.
- No returns or refunds will be processed for reasons such as buyer’s remorse or incorrect orders.
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Responsibility Post 3 Days:
- After 3 days from the receipt of the product, we will no longer be responsible for any issues or damages, and no returns or refunds will be processed.
We strive to provide clarity and fairness in our policies. If you have any questions or concerns, please contact us at ksilver@kungunlimitedtrading.com. Thank you for shopping with us!
